[Resolved] Zoom Car — unable to end trip on pedl zoomcar | |||||
Hi team, I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority. Cycle number 101844 Name - nelson Area - c v raman nagar Was this information helpful? | |||||
Jan 8, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Dec 07, 2017 mehtasidd21's response Yesterday, got SMS from zoomcar to end the trip, but need to pay total Rs. 26 and I have not used cycle for a single minute. For PEDL, custormer care of zoomcar is not working so cannot log complaint there. They should revert transaction.Also there should be facility to find my cycle on MAP so such incidents will not happen. Verified Support Dec 08, 2017 Zoomcar Customer Care's response Hello Nelson, Greetings! Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended. If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [protected]@zoomcar.com with the below requested details. Cycle No: Email ID: Paytm linked mobile number: Excess amount debited: We shall have a check and refund the excess amount charged for the trip. Regards, Sowmya Zoomcar | |||||
 27 Comments | |||||
Comments
I have tried to lock the cycle at kestopur baishakhi paddle station, but it was unable to allow to lock. I suppose to be charged 3 rs because the trip was for less than 30 minutes but has been charged more than that. This is a technical fault.
The seat and break of that cycle was pathatic.
Request you to lock the cycle and refund the amounts which has been charged because of your technical issue.
The seat and break of that cycle was pathatic.
Request you to lock the cycle and refund the amounts which has been charged because of your technical issue.
Zoomcar Customer Care's response, Sep 19, 2018
Verified Support
I'm unable to end the trip, i almost try 50Time to end the trip standing 3Hr In the pick station but still nt yet end the trip and my amount is increasing more and more, plz help me out how can I end the trip, the pedl no is 3166635
Location : Kingston Street Richmond Town Bangalore
Location : Kingston Street Richmond Town Bangalore
I'm unable to end the trip of the PEDl
I try more than 50time to end my trip but still not yet end the trip... The pedl no is 3166635 location Kingston Street Richmond Town Bangalore, Kindly help me how to end the trip
I try more than 50time to end my trip but still not yet end the trip... The pedl no is 3166635 location Kingston Street Richmond Town Bangalore, Kindly help me how to end the trip
Zoomcar Customer Care's response, Oct 22, 2018
Verified Support
Hello Kumlan,
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
hi, i have used cycle and parked it from where i have taken it.its showing as pedl station only.but i cant end the trip... please end my trip as soon as possible its charging me evry minute..
cycle-3241862
name-ashwini
location- Magarpatta city pune
![]()
cycle-3241862
name-ashwini
location- Magarpatta city pune
Zoomcar Customer Care's response, Nov 7, 2018
Verified Support
Hello Ashwini,
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
I am not able to end trip for cycle 3239822. I am at station only at Ecospace. Its not ending since 20 mins. Plz help. The cycle lock is not working. Its not locking. By locking not peeping the cycle.
Ghulam Hassan
Cycle # :- 3239822
Ghulam Hassan
Cycle # :- 3239822
Zoomcar Customer Care's response, Nov 7, 2018
Verified Support
Hello Golaam,
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Greetings!
We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
Regard
Wasim
Zoomcar
Hello,
I booked a cycle from Mandvi cooperative housing society, kolkata and used it for around 12 minutes. I was unable to lock the cycle which did not let me to end the trip. I tried for almost an hour but failed.
I am being charged for this, it is been almost 16 hours and it's still charging. Didn't expect this from zoomcar. Please have a look.
Cycle no. -3191502
Name- Rudresh kumar
Email- [protected]@gmail.com
Area- Newtown, Kolkata
![]()
I booked a cycle from Mandvi cooperative housing society, kolkata and used it for around 12 minutes. I was unable to lock the cycle which did not let me to end the trip. I tried for almost an hour but failed.
I am being charged for this, it is been almost 16 hours and it's still charging. Didn't expect this from zoomcar. Please have a look.
Cycle no. -3191502
Name- Rudresh kumar
Email- [protected]@gmail.com
Area- Newtown, Kolkata
Zoomcar Customer Care's response, Dec 10, 2018
Verified Support
Hello Rudresh,
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5657
Pending
12
Resolved
2592
View all 5657 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
cycle no 3241387
pls end the trip asap and refund the excess amount. horrible experience.
Greetings!
We are sorry to know that you are unable to end the trip.
Kindly send an email with your trip details through our contact us page. We shall have a check and resolve the issue. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus
Regards,
Sowmya