[Resolved] Zoom Car — unable to end trip on pedl zoomcar pune

Pralhad29

Address:

411004

Dear sir. Madam, yesterday i started the ride for the cycle no. 3194764 and ended my ride after 26 mins. I locked the cycle and tired to end the trip, but it did not ended, i tried for next one hour; but it was not ended. Today when i checked still it is showing trip is not ended, please end the trip asap, when i completed the ride only rs 9 showed, but today it is showing bigger amount. Also all the rs40 deducted from my account, so please return or credit the remaining amount to my account.
Thank you

Was this information helpful?

No (0)

Yes (0)

Jan 14, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 06, 2018

Updated by Pralhad29 Hi, today I parked the Cycle to the PEDL station on JM Road, opposite to the Jungli Maharaj Temple. Today also Rs.36 deducted from my account. Originally the ride was only for Rs.9 but till now total Rs.76 deducted from my account and I got the message for Rs. 738 amount outstanding. This is not fare, please refund my extra deducted amount and please stop this kind of messages.

Verified Support

Dec 08, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Ramya