[Resolved] Zoom Car — unable to end trip on zoom pedl

ShivamSeth1993

from Bengaluru, Karnataka

Website:

Zoomcar

Hello,
I had booked a cycle today (4-dec) around 11am. When i tried ending trip after reaching destination (Where other cycle are already parked). It shows my unable to end trip.
My book cycle id is : 3178328

Worst thing about zoom (Pedl) their is no customer support on their app and website for cycle.
Still they are charging (Continous as 3 rs for every 10 mins) for their failures.
Please help me ending this trip and charge this trip for what is was used. I. E. 3 rs only (As i drive only dot 8 mins)

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Jan 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 04, 2018

Updated by ShivamSeth1993 Its been more then 2 hours still continue adding charges.

Verified Support

Dec 05, 2018

Zoomcar Customer Care's response Hello Shivam,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar