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[Resolved]  Zoom Car — unable to end trip pedl cycle

Address:Pune, Maharashtra, 411001

Hello, this ia extremely urgent. I am using pedl service in Pune station to koregaon park. My cycle number is 3236650.. I unclocked the cycle and my trip started in mid night 12.15 am. And the cycle locked. I tried ending the trip but im unable to end the trip. Please help this is urgent. It been 16 hrs unable to end the trip. Please end the trip and refund my money back. And the most annoying fact is you dont have an instant helpline number service, in such discrepancies and emergency situations.
I request you to immeadiately end the trip and refund my money back.
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Oct 12, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2018
Zoomcar Customer Care's response Hello Sachin,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar
Sep 12, 2018
Updated by sachin gadadare Dear Imran,

I have already raised my complaint on https://www.zoomcar.com/bangalore/contactus
but no one still response. kindly resolve my issue without any further delay.
i had used the ride only 6 minutes and you have charged me for 18 hrs due to your app problem. you have charged me of Rs.111/- insted of Rs.3/-
I request you to immediately refund my money back of Rs.108/-.

Regards,

Sachin
Sep 17, 2018
Updated by sachin gadadare still no response from Zoom Car...

Regards,

sachin
Complaint comments 
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Comments

Dear Imran,

I have already raised my complaint on https://www.zoomcar.com/bangalore/contactus
but no one still response. kindly resolve my issue without any further delay.
i had used the ride only 6 minutes and you have charged me for 18 hrs due to your app problem. you have charged me of Rs.111/- insted of Rs.3/-
I request you to immediately refund my money back of Rs.108/-.

Regards,

Sachin
Reply
Zoomcar Customer Care's response, Oct 1, 2018
Verified Support
Hello Sachin,

As you have raised a concern, our team will have a check on it and revert with an update regarding the refund and trip within 24 working hours.

Regard
Wasim
Zoomcar

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