[Resolved] Zoom Car — unable to end trip since the cycle was damaged and not able to use

gmahadevan2001

from Delhi, Delhi

Address:

700156

Dear team,
I am not able to end my current pedl trip. I have unlocked a cycle and saw that the cycle was damaged. I locked the cycle again and tried to end trip. But the trip is not ending. It says that please find the nearest station. How can i lift that cycle and go to the pedl station for atleast if the distance half a kilometer. So i tried to find many ways to end trip but not possible.
I have subscribed for the monthly for one hour of free time. But sometimes this happens for a damaged cycle. Kindly help me to end the trip and refund my extra amount for the trip. I tried to uninstall the app also. But no use.
Need to end trip and refund the amount incurred.
Cycle no: 3239921
Trip date: 19 dec 2018
Time: 10.26 am

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Jan 30, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

Zoomcar Customer Care's response Hello Mahadevan,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim