[Resolved] Zoom Car — unable to end trip the pedal service

Rupam maity

from Bangaon, West Bengal

Address:

Kolkata, West Bengal, 700156

Hi team zoom car, i unlocked a pedal cycle
No. 3216957 of zoom car but it didn't unlock but money was deducted from the paytm app and even after 4 hours am i am unable to end trip the service. Zoom car has deducted a lot of money and is still deducting which totally unfair. I want my money back zoom car. It is not all it was not just my first cycle of the day but i unlocked a cycle before it. It got easily unlocked but the pedal chain was down, so had to end trip it which also cost me.
Zoom car is not the same it was before.
Please take care.
Thank you.

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Jan 18, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Zoomcar Customer Care's response Hello Rupam,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim