[Resolved] Zoom Car — unable to end trip today

Sibasish86

from Kolkata, West Bengal

Address:

700135

I strted with cycle 3188562. I kept in an empty parking slot. It has been more than 3 hours. The trip is not getting ended and showing parking full. Also going on deducting money evry 30 min. Is this a joke or a new way to siphon money from customers. If this is the kind of service i am not taking any rides in pedl anymore. Wasted around 8 rs where it should be 1rs. Very disappointed. Not even a proper help or customer care provided to ask for help. Simply binding customers in a choked situation and taking money. I want the trip to end with immideate refund.

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Jan 4, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Zoomcar Customer Care's response Hello Sibasish,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar