[Resolved] Zoom Car — unable to unlock and end trip

Debamrita Sarkar

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	Pedl.zoomcar.com

Hi zoomcar,

I am unable to unlock the cycle and even end my trip with cycle number 11488.. The cycle was not even at the pedl station and when i scanned the code my trip started buti was not able to unlock the cycle.. I took the cycle to nearest pedl station to end the trip but there also i was facing the same issue with the cycle.. I was not able to end the trip.. Its been 1 hr and my trip is still continuing. Cycle number is 101488. Booking time 8.15pm. Please resolve this issue asap.

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Feb 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2018

Zoomcar Customer Care's response Hello Debamrita,

Greetings!

We are extremely sorry for the inconvenience caused. We did have a check and have ended the trip. Once again, apologies for the delay.

Regards,
Wasim
Zoomcar