[Resolved] Zoom Car — unable to unlock the cycle-3191518

Sameer Bisht

from Burla, Odisha

Address:

Kolkata, West Bengal, 700156

Hi
I started my trip on 9 dec 2018 from newtown, kolkata on cycle 3191518. However after stopping at a nearby stop i was unable to unlock the cycle. It shows the cycle was not live while troubleshooting. Also no data was updated on the app. I was not able to unlock the cycle and no other means of transport was available there. After sttuggling a lot someone helped me i left the cycle there. Now the app is showing me the update and charging me a lot of amount. This is the issue of cycle. Please resolve.

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Jan 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps and raise your concern.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Imran
Zoomcar