Zoom Car — unable to unlock the cycle during ongoing trip

Address:	Bangalore, Karnataka, 560102
Website:	PEDL

Hello Team,

Date of the Incident: 06.04.2018
Cycle Number: 100175

I unlocked the cycle and started my ride and went to a nearby place and locked the cycle and sat for few minutes. Once again, I am trying to unlock the cycle through app. It is showing unlocked successfully, but it is not really unlocked in the cycle.

I am trying for the more than one hour, But no solution. Finally I tried calling helpdesk, but no proper helpdesk number for PEDL cycle

And then, I tried to end my trip, that also not working.

I really dont know, I tried all possibilities from my end, but its not working.

Please end this trip asap, as money is getting increased without I am really using it.

NOTE: I have tried to unlock which did not work. So I tried ending my trip there itself, that also did not work.