[Resolved]  Zoom Car — unauthorised charges on booking

Address:New Delhi, Delhi, 110010

I have booked a zoomcar home delivery from 5 oct 2 pm to 8 oct 1 am. But the driver didn't came on time to pick the vehicle.. For which i have been charged rs 5610. I have placed a complaint in this. Zoomcar authority said that they won't place any charges for extra time. Being a regular customer, i don't expect this. Please clear this. I am unable to pay the amount.
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Dec 10, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2018
Zoomcar Customer Care's response
Hello Sam,

Greetings!

Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar.com, so that we check on the booking and we will do the needful.

Regard
Wasim
Zoomcar
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