[Resolved] Zoom Car — unauthorised/wrongful charges

manu.r93

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560066

I had booked a zoomcar (Booking id: jps6b36yi) on 18th saturday. The car was returned on 19th saturday 01.30 am. I made any pending charges for fuel consumption/extra kms then only. Next day i received a notification mentioning 4000 rs. As accident damage charges. I called the customer care and asked for a clarification and the agent told me there are major damages to the front bumper which i was not aware off.
I had taken and uploaded photos of the car while returning which didn't have any damages. I asked for further clarifications and proof which they said will be sent to my email within a day. Even after multiple calls and raising a request (Case:1256136) afterwards, i didn't receive any such proof of damage. Meanwhile, using my preauthorised credit card, they went on charge me for the same regardless of ongoing dispute. They also refused to refund the amount until the issue is resolved.

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Jun 25, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Zoomcar Customer Care's response Hello Manu,

Greetings!

We did check the booking and see that the charges are appropriately levied on the booking as there is damage done to front left quarter panel. As the charges are valid, we will not be able to reverse the same.

Regards,
Appachu
Zoomcar

May 24, 2019

Updated by manu.r93 This is the picture I have taken while returning the car and the same was uploaded in your app. Please tell me where is the damage which cost 4000 Rs. to repair?