[Resolved] Zoom Car — unauthorized charges cycle no 3211321

Sk Manjur

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700156

I have subscribed to pedl cycle for one month with rs. 49/- on 06 oct, 2018
At start i got free 1hr rides daily but on 20th oct, 2018 my money is getting deducted even i have subscribed with monthly plan.
Total rs 3/- got deducted please refund me back and let me know whats the reason? So shall i use further pedl or not? Will it cost me again?

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Nov 26, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Zoomcar Customer Care's response Hello Manjur,

Greetings!

We are sorry for the trouble caused. Kindly share the below details for us to have the issue checked.
Cycle #:
City:
Email ID:
Contact#:

Regards,
Appachu
Zoomcar

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Comments

kashyap941

from Kolkata, West Bengal

I have tried to endmy pedl trip. Bu, it is not ending. I request you to pleaseend trip.
Cycle No. : 3221784
Name : Abhishek Kashyap
Area : Newtown, Kolkata

Zoomcar Customer Care's response, Oct 24, 2018

Verified Support

Hello Kashyap,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar