[Resolved] Zoom Car — Undue charges

Sandesh Mirajkar

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.zoomcar.com

I am very disappointed in the way the customer service is handled in Zoomcar. The representatives are not cooperative and most importantly they are not transparent in their business. One example was when we tried hard to reschedule our trip- at one moment rep A says car is available and at another rep B says sorry we can't do anything, although we did all this before our end trip. Furthermore, how can Zoomcar charge fines that is more than double of our primary budget. Doesn't make any sense! How do they justify their charges for being so and so rupees. I mean how can one claim fines according to will and wish.

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Nov 19, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Oct 15, 2016

Updated by Sandesh Mirajkar I am very disappointed in the way the customer service is handled in Zoomcar. The representatives are not cooperative and most importantly they are not transparent in their business. One example was when we tried hard to reschedule our trip- at one moment rep A says car is available and at another rep B says sorry we can't do anything, although we did all this before our end trip. Furthermore, how can Zoomcar charge fines that is more than double of our primary budget. Doesn't make any sense! How do they justify their charges for being so and so rupees. I mean how can one claim fines according to will and wish. Moreover, we have honestly tried to adhere to their so called policies but what can one do without proper customer service.

Verified Support

Oct 17, 2016

Zoomcar Customer Care's response Hello Sandesh,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. We did check on the above issue stated and understand that one of our executive has already reached out to you and updated regarding the charges.

As discussed on call, we will be unable to do much in this case as the charges are appropriately levied under your booking.

Appreciate your understanding this is regard.

Regards,
Zoomcar