[Resolved]  Zoom Car — Unethical cancellation charges

Address:	Bangalore, Karnataka, 560010
Website:	www.zoomcar.com

This is with regards to the zoom car booking reference JPS6TKAW1.
I had horrendous experience with the so called customer care who are supposed to hear out customers.

I accidentally did a booking for 28th of may whereas i was supposed to travel on 27th may.
I realized this on 27th itself and started talking to customer service immediately after that.
The customer service department that included (Ramya, Yeshaswini and Jennifer) were very un-helping and werenot listening to any of my problems and didn't offer any resolution whatsoever.
They kept on saying that you can only collect the vehicle based on the date of booking and they cant do any thing.
Please go through the situation i was in
I reached coimbatore on 27th I had no hotel reservations and was in a new place with my family and had to attend an event 200 kms away from Coimbatore.
Inspite of mentioning the fact that i cannot come back to collect the vehicle on 28th, customer care department said they cant do anything.

When i decided to cancel the booking i was told that 50% of the amount would be deducted and that would amount to a whooping Rs.5387.
This is a clear way of looting the customers who havent even used any of the company's services yet.

I request the company to reverse the rest of the amount asap .