[Resolved] Zoom Car — unexpected outstanding cost

Rahul Xalxo

from Bhuban, Odisha

Address:

Patia ,Bhubaneswar, Khordha, Odisha, 751024

My brother has booked a verna from Bhubaneswar zoomcars and unfortunately they got disbalanced and got lil accident due to which car Rim one side and front bumper got damaged a little. For this zoomcar took 10K at the point of time and sait it will be insured but after 40 days they are putting penalty of 1.5 lakh .

What the problem, do they did create fault and put every burden on our self?
Y costumer care is not interacting with us properly and why the Bhubaneswar executive are also unaware about tha car and it charges?

Is there any fake thinks happening inside Zoomcar company?

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Jan 12, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Zoomcar Customer Care's response Hello Rahul,

Greetings!

We understand your concern here. We are sorry if there is any discrepancy in the charges. Please share the booking ID for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar