[Resolved]  Zoom Car — unfair and fake charges

Address:

143001

Hii, my booking id is jps6x7r9t
I am very disappointed with the service of zoomcar. I made a booking of ford figo but when i went to pick up the car, the car was dirty and unhygienic, but when i informed to zoomcar associate, he told me not to worry, you take the car and as we have so many cars and we don’t have enough time to clean each and every car. He told me to take the car and he truly insured that no any cleaning charges would be charged to us. He told me to put clean on the app while checking in before the trip. After the trip was completed, i returned the car at the drop off location at the correct time but in the morning i got the message that you have rs.1500 outstanding cleaning charges. Even nobody in my family is a smoker but they are saying that u have smoked in the car. I am amazed to know that how is it possible? You guys are charging the customer for nothing and this is very unfair. Zoomcar is a company of total frauds and cheaters. Since i have referred zoomcar to my lots of friends, but i am gonna clear everything out to them about this fraud company and also i will file a legal notice to them. Very bad experience i have got.