[Resolved]  Zoom Car — unfair claims by zoom car and repetitive legal notices

Worst ever experience with zoom car. The legal notice says reads like this :

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Does anyone know how to deal with these fraudulent charges levied by zoom car and the way they threaten the customers?

Do i go to media to publicise this?
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Dec 4, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2017
Zoomcar Customer Care's response
Hello Nagarajan,

Greetings!

We are sorry for the inconvenience caused and the charges will be levied on the booking as per the policy for the damage done. However, kindly share the booking details for us to revalidate the charges.

Regards,
Appachu
Zoomcar
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