[Resolved]  Zoom Car — unfair cleaning charges

Address:

411040

I had booked a zoomcar from kochi airport booking no jps6bzrm8 which i returned the car and also paid for the extra kms.
No issues till then, i even asked the zoomcar personnel to check everything on his end right now in front of me, so if he has any issues, i can rectify, he said everything is fine except 76kms extra which i paid on the app and cleared all dues.
Next day i received a notification that i have been charged cleaning fees of 1000 rs, with some photos attached of door mats with little dust on them, which is natural for every car when u ingress and outgress, they gave no justification even on support, and say as per policy you have to pay.
My two issues here, first why dint your personnel point out then and there when i asked him to look, he cleared it with no issues then.
If even a little dust is liable for 1000 fine then how is it possible for a user to use your car? Should he keep his feet on his head while driving?
It is clear case o[censored]nfair fines levied so as to make up for profit, and no one can argue because your fine has no justification. Support doesnt reply to any questions, just asks to pay up.