[Resolved] Zoom Car — unfair damage charges

ShashankSD

from Gurgaon, Haryana

Address:	Ranchi, Jharkhand
Website:	Zoomcar

This is zoomcar case 1040748 (Query discussion with zoom car) whereby it has been justified that damage of rs 4000 is as per the policy. I treat this as fleecing customers through threatening means. The vehicle provided had at least 20 different dents and scratches and when the car was returned, there was no way this additional scratch if it was, can be identified. So it seems it was a strategy to provide a car with dents so that you find it difficult to prove and the staff demanded that i as a customer can go wherever but i will have to pay come what may. So i paid out of risk to my life. But more than that the model of damage of a dent or scratch is a pure testimony to fleece customer and this needs to be brought out to public forum so that customers are aware of the model. This was done in ranchi. Date: 15th oct'18

Was this information helpful?

No (0)

Yes (0)

Dec 15, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Zoomcar Customer Care's response Hello Shashank,

Greetings!

We did check the above issue and we believe you have received an update on the above issue. As informed on the call, we have reversed the charges and released the amount through IMPS. We have sent an email with a link to your registered email ID. Request you to login to your Zoomcar account through a desktop and then click on the link. Enter your bank details and the amount will be instantly transferred to your respective account or you can initiate the refund by selecting the option " Get refund" in the application under the respective booking ID.

Regards,
Appachu
Zoomcar

Nov 12, 2018

Updated by ShashankSD Thanks. The issue has been resolved and concern addressed. However this escalation could have been avoided. The positive side is that this is resolved now. Thanks