[Resolved]  Zoom Car — unfair late fee due to fault in app

Address:	Bangalore, Karnataka, 560100
Website:	www.zoomcar.com

I tried to extend my booking and was mislead to believe that it got extended by 4 hours, as i pressed back before making payment and the app showed extended booking and a pending payment. I thought that i can pay the balance amount later, but when i checked after some time, the extension was cancelled and my late timer had started. I think this is unfair and either the extension should not be cancelled or i should be reminded again that i have to pay to avoid cancellation of extension or it should not extend without payment.\r\nto sum up even though i intended to extend my booking, the app confused me and i am being charged an unfair late fee now.

This is the reply i got from their customer support. It was worse when i called. They should atleast understand what i am trying to say:-

You may review the zoomcar fee policy here https://www.zoomcar.com/policy#feePolicy

If you have any further queries related charges levied, you may revert back to this email. We will be happy to assist.

Regards,
Team zoomcar