| Address: | Bangalore, Karnataka, 560047 | | Website: | www.zoomcar.com |
This is related to booking id: jps6vveee in zoomcar. The car was returned on time with the concerned company (Zoomcar).
Details of the ride below:
Booking id: jps6vveee
Car provided: ka03ab6878
Start time: 25/11/2016 07:00
End time: 25/11/2016 22:03
Pickup point: koramangala (Forum mall)
Drop off point: koramangala (Forum mall)
Initial rental: 1155
Security deposit: 0
I returned the car in happy state, on time taking full care of the asset with full responsibility. When the car was being returned the receiver didn't complain about anything and he didn't intimate me about any damage about anything.
Now i have been told by the zoomcar folks that there is outstanding amount of 5000/- for this booking. I had not bumped the car anywhere and the car was returned in the same state i was earlier provided with. If there was any damage, we could have settled the amount then and there. I tried contacting the customer care for explanation. It came as a shocker on hearing the explanation given by the zoomcar guys.
Reasons were: rs.4000 for the damage caused to the spare tyre and rule violation charge of rs.1000 for smoking inside the vehicle.
Now who on the earth goes and damage the spare tyre on rented vehicle. Any sane folk would understand. It was atleast arguable if any running tyres was damaged on road but spare tyre!!!
Second charge that zoomcar accused me with was smoking inside the car.
One fails to reason out the level that zoomcar has fallen to charge excess unfair amount from customer.
Have attached mail transcript from the zoomcar customer care. Was this information helpful? | 
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