[Resolved] Zoom Car — unjustified charges & failure to fulfill basic service & safety. high handed behaviour | |||
Hello, I have used their service before and have been very happy. But my recent experience with zoomcar is nightmarish. Booking id jps6xtap4 They seem to have moved to a model of person less mode where you pick up and drop vehicle without seeing anyone. This has caused untold problems as they seem to have implemented without thinking through the processes. I have already sent them a note on all the problems i have had with them and was expecting some kind of customer service to assure me that things would be improved. However, instead, they have raised an invoice for rs.10, 000/- saying i have not put the key back in the vehicle. This is totally incorrect as i have stated to them several times. They have now raised a notice for recovery. This seems like blackmail to me. Booking ref - given above Booking date - 30th september 2019 7 am to 6th oct 2019 5 pm Vehicle : hexa Was this information helpful? | |||
Nov 16, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 16, 2019 Zoomcar Customer Care's response Hello Sharad, Greetings! We understand your concern here. Upon checking, we see that the vehicle key was missing during your reservation. Therefore, we have levied the charge, the charge is valid. Unfortunately, we will not be able to waive off the charge. Hoping for your kind understanding in this regard. Regards, Ramya. S | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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I have told your company several times both verbally and through writing that I have returned the key and put it in the car and followed your app instructions to lock the car. After doing this I received a confirmation that the car was locked and I then left the location. I am a 100% certain I have returned the key as i followed the process laid out in your app which included clear steps on when to place the key in the car and when to proceed to Lock.
Now this whole process of handing over and collecting the car without any physical involvement of any personal from your end was decided by you (ZOOMCAR) and as I have described in my detailed note to you above, this has already cost me a lot of problems (None of which you have bothered to respond to you in your note above)?
Regarding the key, you have Incorrectly raised an invoice for something i have returned. I am certain and hence there is no due from my end. I believe, A) You have put yourself in this position by not thinking through this process of person less service and B) You have not taken the word of your (repeat) customer to go and investigate the issue and instead chosen to raise an invoice on me.
While it may be irrelevant to you, i hold my self esteem and if this was my fault, i would have gladly paid the amount and also mailed you the key and not hide behind my mistake.
I suggest you kindly investigate what exactly has happened. Maybe the answer lies between the time i locked the car with your App and the time when the issue was reported? I am as curious as you to understand.
I also suggest you read my note above again and go through all the issues i have reported above not just the key issue.
It was a very poorly maintained Vehicle (The owner was obviously not bothered to maintain the car) and hence put me and my family at risk. The service was even poorer and now you have descended to robbery.