[Resolved] Zoom Car — unnecessary charge | |||
Hi This is regarding the booking id jps6xhoy6 Its in the name of gaurav kumar chowdhary I opened the car from app it was unlocked i was not able to proceed with the checklist So by the advice of executive i started the journey After returning the car there was no end trip option So i called at zoomcar and they locked it After that they put damage charges to me Which was already there Now they are torturing me daily to pay the amount They don't have proof that i damaged it Unfortunately i don't have photos but It can be confirmed by cctv camera of parking that it was already there Due to latency of zoomcar app i am being charged 4000 extra So please help As they are misusing and making money Also i have latency photo of the app while parking at 1 i took the screenshot where in app still says that trip not even started wherein i end the trip Was this information helpful? | |||
Oct 4, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 28, 2019 Zoomcar Customer Care's response Hello Harpreet, Greetings! We understand your concern here. We did have a check and see that the front left door was damaged during your trip. Hence, we have levied the charge, the charge is valid. We regret we will not be able to waive off the charge. Regards, Ramya. S | |||
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Lets talk with proof
If you have proof then send it to me
And consumer forum should work with proof
so please provide the footage
I can give you the guarantee for that
If you are not able to find the footage
then i will do it and forsure I will claim for new car the torture you guys are doing
Give me 3 days I will walk to file case and with cctv footage
Thanks i thought this would work but this is not working out
We have given all power to the customer to ensure that they report any damage or any issue with the vehicle through our checklist. We suggest our customers check the vehicle before they pick it.
Upon checking, we do not see anything mentioned regarding the damage in your pickup/drop-off checklist. As the charges are valid, we will not be able to do much in this case.
Regards,
Appachu
Zoomcar