[Resolved] Zoom Car — unnecessary damage charge imposed

supratik basu

from Nagpur, Maharashtra

Address:	Pune, Maharashtra, 411040
Website:	www.zoomcar.in

Rented a scorpio mh14fc4119, on 24/8. Drove 150 kms approx, when the car broke down on 25/8 11.00 hrs (Suspected clutch plate/gear box issue) amidst a jungle (No mobile signal). Complaint logged at 13.00hrs, towing car arrived 26/8 morning.
Spent rs10500 over and above the booking amount but was falsely charged a damage fee of rs10000, due to breakdown.
Mechanical issue can crop up any time, but zoom car should have ensured proper servicing before issuing the vehicle, which should not have broken down within 150 hrs of driving, however horrible be the style of driving and road conditions.
Atleast their charging a damage fee of rs10000 as per policy must be intervened legally.
Also not sure how they will handle the replacement costs of service amounting to rs10500, borne by self.

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Sep 28, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Aug 27, 2017

Updated by supratik basu Their charging a damage fee of Rs10000 as per company policy must be intervened legally, when it comes to breakdown of the vehicle, for which the customer who is in no way responsible for the preventive maintenance of the vehicle, should be penalised.
This is the summary of the complaint.

Verified Support

Aug 28, 2017

Zoomcar Customer Care's response Hello Supratik,

Greetings!

Please accept our apologies for the trouble caused during your reservation. We have already escalated the issue to our concerned team and our team will reach out to you regarding the above issue at the earliest.

Regards,
Zoomcar

Oct 26, 2017

Updated by supratik basu I was fortunate enough to get a proper time intervention although after 2 months, but better late than never.

Zoomcar has considered to reverse the damage fee of 10k, and also they returned on prorata base the money for unused hours which was very logical.

So I consider this case as successfully resolved and thank you as well as Zoomcar for taking prompt action for refund.

Nov 16, 2018

Updated by supratik basu Resolved.
They refunded logically, but they did not reimburse the alternative cost for the journey due to bills not presented, because at that situation neither zoom, ola, uber like services were available.
Else happy, they took nearly 2 months time to resolve

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Comments

rohittttt

from Mumbai, Maharashtra

One of my friend called zoomcar for their services but their executives abused my friend on call for not taking services.
worst experience ever had with him and i deleted zoomcar from my mobile and desktop as well .