[Resolved] Zoom Car — Unnecessary damage charges

Niranjan Manju

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have booked a car for 270 kms and i had driven for 140 kms and car stopped after that it's not switching car and moving forward and i called them they came aftr three hours and arranged a cab. And they are asking me for a damage charges 10000/- rs its not fare to ask that amount. This issue had raised around so many people in zoom car. My booking id is:jps6thbfj.

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Jul 3, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2017

Zoomcar Customer Care's response Hello Niranjan,

Greetings!

We sincerely apologise for the inconvenience caused. This is definitely not the experience we aim our customers to get.

In regards to the damage charges, we did have a check on the issue raised and we see that the damage occurred during your reservation and you are billed for the same.

We always strive to create a positive customer experience and we do not needlessly penalise our customers.

Our support team has made all efforts being transparent in terms of charges levied and we will be unable to reverse the same. Our users are responsible for securing the vehicle during their reservation.

Unfortunately, we won't be able to do much in this regard

Hoping for your kind understanding in this regard.

Regards,
Zoomcar

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Comments

Niranjan Manju

from Bengaluru, Karnataka

Hello zoom car, you are telling that damages caused by me.And first show me the service bills of that car and date of changing of clutch wire before my case and how many kms driven and how many bookings had booked after changing.And why only I should pay for that damage of clutch issue and who knows it may be already in worst condition.U r cheating customers this is the same issue happened most of the people and u r changing parts with people money .U r not spending money for ur own cars.i[censored] didn't service properly thn automatically it will spoiled in any of the ride.then why customers should change it and pay for damage charges.