[Resolved]  Zoom Car — unnecessary damage/cleaning charges imposed - jps6f550k

Address:

201010

Regarding booking id - jps6f550k
Have been shown an outstanding demand of inr 5000 for cleaning and some unknown damages that i am not aware of. This was the 3rd time i had booked a zoomcar and i never had such a pathetic experience with zoomcar. There were issues in this booking from very beginning:
1. Zoomcar send car details 4 hours before, so when i received the info i was in flight and could access it only when i landed in chennai from where my booking was to start
2. When i checked the location where car was to be picked up, it was 14 kms from airport. I called zoomcar and complained. I was promised a callback from supervisor which i never received
3. We filled up the checklist and took the car.in checklist it was mentioned the there are some dents already.
4. Also, in my bookings so far we have never received a cleaned car. There was mud and sand all over the floor of the car. Now, zoomcar is charging inr 1000 for cleaning.. Why???
5. While returning the car, we have had hell lot of issues in finding the location as road was blocked. We called zoomcar executive several times as we had a flight to catch. Finally got someone who told us to park the car at about 700 mts from the actual location and he will end the trip and lock the car as we were getting late for our flight. We took the luggage and got the car locked. Later we received email that we owe inr 3060 for excess km which we paid within 1 hour
6. Received email later in morning stating we owe another inr 5000 and there was no explanation of the reason or details. So called zoomcar and executive advised it for cleaning and inr 4000 is for damage??? There was absolutely no dent or even a scratch on the car after we picked it.. I absolutely have no idea what damage they are talking about. There was no detail or photo shared by zoomcar as to what the damage is? This is so unprofessional and seems like a fraud as the entire system was so automated and there was no person from zoomcar's side to inspect the car or to whom we can hand over the car. Zoomcar is taking advantage of this and has imposed these fraudulent charges on us which i will not pay definitely