[Resolved] Zoom Car — unnecessary inconvenience charge | |
I have booked tata tiago zoom car from june 28, 8pm to june 29, 7 am (I. E. 11 hours). I have returned the car well in advance before 30 minutes of completion of the ride, in the location of the drop off site as shown in the zoom car app. I have driven an excess 30 kms which i have paid rs. 240 for that. Again they are notifying me to pay an inconvenience charge of rs. 10, 000, which i cant even understand for what it is. As there were major damages already in the car which i have taken a video all around the car before the commencement of the ride. I am sure that i haven't made any further damages to the car during my ride. I have also filled the fuel as to the level when we started the ride. Booking id : jps6bfl45 +1 videos Was this information helpful? | |
Jul 6, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jul 03, 2019 Zoomcar Customer Care's response Hello Sathya, Greetings! We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we will check on the levied charge. Regards, Ramya. S Verified Support Jul 06, 2019 Zoomcar Customer Care's response Hello Sathya, Upon checking, we see that the levied charge has been reversed under the booking. Regards, Ramya. S | |
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