[Resolved]  Zoom Car — unnecessary inconvenience charge

I have booked tata tiago zoom car from june 28, 8pm to june 29, 7 am (I. E. 11 hours). I have returned the car well in advance before 30 minutes of completion of the ride, in the location of the drop off site as shown in the zoom car app. I have driven an excess 30 kms which i have paid rs. 240 for that. Again they are notifying me to pay an inconvenience charge of rs. 10, 000, which i cant even understand for what it is. As there were major damages already in the car which i have taken a video all around the car before the commencement of the ride. I am sure that i haven't made any further damages to the car during my ride. I have also filled the fuel as to the level when we started the ride.

Booking id : jps6bfl45
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Jul 6, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2019
Zoomcar Customer Care's response
Hello Sathya,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we will check on the levied charge.

Regards,
Ramya. S
Jul 03, 2019
Updated by SathyaPriyan0713
Its already notified in the complaint.
Anyways,

Booking ID : JPS6BFL45

Please do the needful.
Verified Support
Jul 06, 2019
Zoomcar Customer Care's response
Hello Sathya,

Upon checking, we see that the levied charge has been reversed under the booking.

Regards,
Ramya. S
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