[Resolved] Zoom Car — unnecessary late fee

Joppu

from Mumbai, Maharashtra

Address:

Eranackal house ,kanakkary p.o Kottayam, Kottayam, Kerala, 686631

I have returned the car on time but i couldn't find the end trip option in my phone, thus i was contacting the staff which almost took around 30 minute for him to respond and they charged me 409 rs.
The car i got was in a very miserable condition, it was not cleaned, automatic window randomly works and audio system not properly working.
Thus i have no idea on what reason they changed 409

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Aug 9, 2023

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share the booking ID for us to check on the levied charge.

Regards,
Ramya. S

Oct 27, 2019

Updated by Joppu BOOKING ID:JPS66CLRJ

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Joppu,

Thank you for sharing the requested details. As an exception, we have removed the late fee and late charges.

Regard
Wasim
Zoomcar

Oct 31, 2019

Updated by Joppu Dear zoom car company u have said the late fee charge are removed of booking Id : JPS66CLRJ, but in app still asking me to pay