[Resolved] Zoom Car — unnecessary/false charges

mohammed obeidullah

from Hyderabad, Telangana

Address:

Tolichowki, Hyderabad, Telangana, 500008

I have booked a car (Swift) with zoom car and after the booking was completed i had an update from them zoom car stating that i have to pay an additional charges of inr 7000 with a tag of "inconvenience fee" stating that i have misplaced rc which i did not do. Zoom car people were not even aware that i have returned the car in the same conditions, and they claim that they are providing the charges because of some inconvenience and not ready to justify the charges even though after asking in many emails.

They are unable to answer my queries and keep on ignoring the email and sending payments reminders and notices and threatening me that i will be charged under criminal offence where i'm sure that i did nothing wrong.

I do not think i'm the first person to report this as there are many issues which have been raised.

I have valid proofs to prove my self correct and not guilty.

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Dec 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2019

Zoomcar Customer Care's response Hello Mohammed,

Greetings!

We understand your concern here. We are sorry if there is any discrepancy in the charges. Please share the booking ID for us to have a check and assist you on the same.

Regards,
Imran