| Address: | Bangalore, Karnataka, 560102 |
| Website: | WWW.ZOOMCAR.COM |
'UNPROFESSIONAL BEHAVIOR AT KORMANGLA DOCK' COMPLAINT NO- 178370 and NO SIGN OF REFUNDING THE DEPOSIT..
while i am writing this post, i want to make this really clear i am not looking at a Rs.500/- Cashback or an apology mail from the customer care of zoomcar. I would mention i was a big big fan of this app...but every app and every business has a turning point and staff of zoom car, please be aware of this point.
Case -
Booked a Honda City Car on 6th MAY, 2016 TO TRAVEL TO MYSORE with my wife and two younger sisters, pick up time was night 10.p.m so that i can leave for mysore early in the morning .
I got a msg from zoomcar for not having unlocked the car by 10.15p.m, i was delighted by the way it was communicated by an 'AUTOMATED SYSTEM'( which has a better sense of delighting the customer than the Human staff present at KORMANGALA DOCK)..as soon as i was about to pick the car we found out that the SPARE tyre of the car is flat, hence i asked them to get it fixed so that i can take the car( as i did not want to take any risk while travelling with my family) ...on hearing this their executive available said - 'PLEASE ADJUST WE CANNOT DO ANYTHING, IN CASE YOU HAVE A PROBLEM SPEAK TO OUR CUSTOMER CARE SUPPORT'.. i said ..its night 10.30 p.m and i am at your dock with my wife and cannot take risk with a flat tyre as i have to travel with 3 ladies to take care off...but the executive acted as if i am not there...post that after my regular interference and post speaking to the customer care center ( EXECUTIVE ABHAY spoke to me in a very rude language and said ..’YOU DO WHATEVER YOU WANT TO, WE CANT HELP YOU ) ..Please remember all this is happening at night 11.p.m when i am standing at kormangala dock with my Wife ...
After 1 Hour these ppl arranged for another ford figo, which was a lower segment from the car i selected ( HONDA CITY ) ..and this car also had a flat tyre ...now as there was no support for the local team avl at the dock i had no other choice but to call the customer care centre again ...so i did ...and then these ppl told me ‘ WE CANT HELP YOU AS WE DONT HAVE ANY OTHER CAR – SORRY’ ...that’s it ...so indirectly there point was i have to cancel my trip ..i have to pay again for a cab for home ..and they did not had the courtesy to arrange for a drop home( especially when one of the executive took a ciaz infront of me and went somewhere i.e he had time for a smoke but could not arrange for a drop ) ..so here i was standing with my wife at night 11...at kormangala Zoom car dock ...in front of two incapable executives of zoomcar and with no idea of what to do with my plan with my family...
The case does not end here...Now as i am calling the customer care centre again and again ...after asking for a request to speak to a decision maker...i was connected to a person called SHARATH...he started with an apology and as i had lost my cool till then...i asked him authoritatively to give me solution and after getting on a call hold once again for 30 mins ...he came up with a solution that they will try to arrange for a car next day in the morning...as i did not have a choice, i said OK..
After half an hour i got a call...that they will arrange for a Honda City ...and will be getting a confirmation call next day morning 20 mins before my pick up time ( i.e 6.10 a.m) ..also, Mr. Sharath sad in case you don’t want a car that’s OK...i will give you a voucher of Rs.500/-...I LOST MY COOL COMPLETELY BECAUSE AS PER MR. SHARATH THE COST OF STANDING WITH MY WIFE AT NIGHT 11P.M AND CANCELLING A PLAN WITH YOUR FAMILY COST RUPEES 500/-..i mean the entire scene was so normal for this guy ...and once again i witnessed a careless unprofessional behaviour ..As i already spent my time, money and energy, requested sharath to arrange for a drop at my house which is 5 kms away from their dock...without even checking, his answer was ‘NO’...we can’t do anything ...if he would have done so, any customer would consider this as an attempt to compensate on the failure to the delivery of service .But as these ppl are not bothered...He just said – ‘NO’..thats it .
So as the next day starts i was waiting waiting waiting for a call or a msg nothing came ..finally i only called the customer care and after three attempts i got through the line and when i went there with my family, it took 10 mins for the executives to attend me despite having no customers in cue ...( if any other service provider would have done this kind of a mishap, he would have at least attended the customer as a priority )...and FINALLY I GOT A CAR...FULL OF DUST ..AND 80% PETROL FILLED...
I took the car ...and just left their place as fast as i can, otherwise as a human behaviour i would have lost my cool completely for their approach /behaviour and body language ...
Now, the cherry on the cake is, today is 14th of May almost 1 week after the incident and there is no sign of my DEPOSIT AMOUNT...
Suggestion : -
Dear Zoom car team, your competition has now got new /better cars and the competition will further increase...in case you guys don’t work on locally present operations team..it will hamper a lot for your future business..
PLEASE PROCESS MY DEPOSIT AMOUNT...THATS IT!
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