[Resolved] Zoom Car — urgent - pedl cycle 3225641 - unable to end trip

sp87

from Delhi, Delhi

Address:	Pune, Maharashtra
Website:	pedl.zoomcar.com

Hello,
I had booked a pedl cycle[protected] at around 8 am, today (4 dec 18). After using it, i parked it at a designated parking station. Locked the cycle. And tried to end the trip on the app. However even after trying multiple times and for more than 10 minutes, it did not end the trip. I had to rush somewhere urgently hence could not wait and troubleshoot the issue at the time.
I have already sent an email to [protected]@zoomcar.com at around 8.30 am, however i have not received any reply from that or any resolution to this problem.
Please end this trip at your end and excuse me from getting charged a hefty amount until the trip ends.

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Jan 7, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar