[Resolved]  Zoom Car — Wait time and quality and safety of cars

Address:	600117
Website:	Zoom Car

I had done a booking for a maruti ciaz at vehicle, that i was supposed to pick up from chennai airport at 12.30 am on tuesday the 13th of june 2017.

I was picked up from the airport and taken to the pallavaram zoom car office to fill the check list. When inspecting the car we realised that the overall quality of the car was very poor. More over the tail light cluster was loose and was close to falling off. We therefore asked for an alternate car to be provided, this was at 2.00 am, another ciaz was then cleaned and provided to us, when i drove the car outside the gate i realised there was a noise coming from this car. I immediately refered this to the executive who informed me that this vehicles exhaust system was damaged. They then asked us to give back the vehicle. We then spoke to the customer care team and asked them for a solution, by this time it was 3 am and i with my younger sister and mom who was sick were still waiting for a car to be provided.

As my mother was very unwell and as no car was available i took a cab from the airport to the hotel. At 3.30 am i get a call stating that no sedan is available and the only car available is a ford eco sport, manual transmission vehicle. I informed the zoom car person that this vehicle does not meet my requirements completely as my mother whose condition was bad will find it difficult to get into a eco sport, however i was told that there was no other option that zoom car could provide. As it was already late i did not have a choice but to take this vehicle.in the morning my mom's condition became worse and as i had anticipated she was not able to get into this vehicle. I therefore had to arrange for cab transport to take my mom to the hospital. Post which i called up zoom car at 10 am and requested that this reservation be cancelled as the car that i had asked for was not available and asked for a full refund to be processed. I was informed that this was not possible. The managers dealing with the issue were very rude and were not willing to consider why this cancellation is being done. I have been a customer with zoom car for more than 5 yrs now and i am so disappointed by the quality of cars and service that is being delivered to customers. I am therefore raising this complaint to ensure that i get a full refund of the booking amount and to ensure better service is delivered to us as customers.