[Resolved] Zoom Car — worst experience with zoom car

[Resolved] Zoom Car — worst experience with zoom car

S sim1111 from Bengaluru, Karnataka

Booking i’d: jps64snyi I booked a zoomcar from coimbatore firstly, we booked i20 but when we reached to take the car they insisted us to take another car because i20 was not available, the car was dirty from inside and the extertiors were damaged, so we complained them about this thing and made a video so that they can't blame us afterwards and showed to them but they insisted us to take the car and assured us that it will work fine so we were in a hurry so we took the car and then half way we came to know that ac is not working but still we were fine with that and then at night the car broke down and we called customer care a couple of times and everytime they made excuse like we will call you in 15 mins and whole night they didnt came and in morning they came and then after completing the trip we returned the car and complained about all these thing and they said sorry and said we will refund some money which they didnt did and now after a month they are now asking for 10000 from us inspite of telling them everything they are saying we cant do anything you will have to give money. Instead of improving the service, they are sending us the notice for 10000rs. We informed them that the car was broken Why did you insist us to take the car so that later you can slam with a notice? We paid you full amount what ever they quoted and took a broken vehicle which shut down at night leaving us in the middle of no where and now they are expecting us to pay 10k? Was this information helpful? No (0) Yes (0)
Dec 10, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Oct 27, 2018 Updated by sim1111 They are not listening to me i have discussed this with them they dont have any proof that we have done this instead we informed them while talking the car that it is damaged they only insisted that they know that it is damaged and asked us to take it because they gave our car which we booked that is i20 to someone else and ask us to take that damaged car Verified Support Nov 03, 2018 Zoomcar Customer Care's response Hello User, Greetings! Please accept our apologies for the inconvenience caused. We did check and we believe that our team reached out to you and shared an update on the escalation raised. Also, we see that the vehicle is damaged during your reservation. Hence, we have levied the charge on the booking. We regret we will not be able to reverse the charge. Regards, Ramya. S
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