Zoom Car — worst experience with zoomcar experience

Address:

560016

I have booked zoom for 15 to 20 times, and my experience was average only, because of car condition.

But when i booked last time the car’s clutch cable got break. And it was not at all moving.

I called customer care and didn’t get any proper reply from them. I waited there for arround 6 hour. And that even at night. This happened at bangalore trinity circle. Not outside the city. So think what will be situation if it’s at outside city. We can’t leave the car, we need to be with car.

I missed my flight because of them. I took it for just 11hour (6:30am-5:30 pm). And the incident happened at 4:30 pm, on the way to drop the car.

Later a person from their had came at 9 :30 pm.

Now they are asking me for 10k rupees.

If it’s something like accident, then it’s okay. This is for just simple breakdown they are asking me money, and that not even mistake from my side. The car condition was more less than average.
They want to make money with faulty car, they will not repair it properly.

I filled fuel and receipts uploaded into their website. That also they didn’t refunded.

Zoom car may have it brand value.

But if something happens with car like breakdown (Not a mistake from our side) we need to pay minimum 10k, that what they told.

I will not go for zoom car,

I had same experience with drivezy. That is far better. At least they didn’t ask huge money like this..