Zoom Car — Worst experience with zoomcar, never expected this from zoomcar | |||||
This is regarding booking id jps6vwlvn. Can you tell me when you guys are going to improve? Why each time i am facing issue with zoomcar? Don't you want your customer to use your service? If customer is planning some vacation and booking car from you by paying in advance and booking your car at your terms and conditions then who are you to ruin their vacation? Regarding above booking i went to your venue to pick the car but found that the car which is assigned to me has flat tyre then asked your representative to change the tyre but he was too rude and he didn't change. After that we were flexible with other cars also but each and every car has some issue and at last we asked him to provide the same car which is assigned to me after changing tyre but he didn't agree then i called your customer care and they also didn't help and argued with me and suggested me to cancel the booking and take your maney back. Should your customer expect that after booking you will not give your car in full condition and if your customer will ask that in condition then you will tell that cancel the booking? After all those argument i changed the tyre by myself and took car after delay of 2.30 hrs, and after that also he was not providing me the spare tyre for that. That he provided after arguing with him. Is this the correct way to treat your customer? I have already put a complain about zoomcar and you mentioned that from next time you will not get the issue with zoomcar, below is the link for that: https://www.consumercomplaints.in/zoom-car-delay-in-car-delivery-c1259693 And this was not the only issue in the past, i have faced so many issues earlier also, if you want you can check that in my account. But each time i ignored that or thought ok give them next chance but you guys never improved. Can you reply why all these happened? It has ruined our complete trip. I need my money back for this booking, help me in that. I would have asked for the money back for all those booking which we did for this trip because this trip got ruined due to you but i need only for car booking and note it down somewhere that if your will continue like this then you will loose your customer very fast and you already lost one customer. Please help me asap to get my money back. Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
This is not the first time Zoomcar is apologizing to me. Till Now I have accepted all your apologies and had given you enough chance to improve but now I am done with Zoomcar and in future I am not going to book any car from Zoomcar so whatever driving credit you gave that is useless to me. Same I conveyed to that guy to whom I talked regarding this issue and ask to not give any driving credit to me.
And also earlier also I have mentioned that due to this non sense act of Zoomcar I have suffered a lot and I have wasted my money in booking zoomcar and booking hotels for trip. These losses are apart from my mental and emotional loss due to nonsense act for which no one can pay anything.
That is why I made it simple and I agreed that I am a non sense and who went to Zoomcar again and again despite of all those problem which I had due to Zoomcar so this will be my final booking from Zoomcar and I need only those money back from Zoomcar which I wasted by booking Zoomcar. I am in more loss than that but I need only that. And please don't stretch this issue longer and give me some other options. Take your driving credit back and return my money back for this Zoomcar booking.
Also if you can't do that then let me know so that I can take some legal action without wasting my time.
Thanks.
And also earlier also I have mentioned that due to this non sense act of Zoomcar I have suffered a lot and I have wasted my money in booking zoomcar and booking hotels for trip. These losses are apart from my mental and emotional loss due to nonsense act for which no one can pay anything.
That is why I made it simple and I agreed that I am a non sense and who went to Zoomcar again and again despite of all those problem which I had due to Zoomcar so this will be my final booking from Zoomcar and I need only those money back from Zoomcar which I wasted by booking Zoomcar. I am in more loss than that but I need only that. And please don't stretch this issue longer and give me some other options. Take your driving credit back and return my money back for this Zoomcar booking.
Also if you can't do that then let me know so that I can take some legal action without wasting my time.
Thanks.
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Greetings!
Firstly, please accept our sincere apologies for the inconvenience caused. This is definitely not the experience we want for our customers.
In regard to the car condition, please note we do follow a strict protocol in ensuring that our vehicles are maintained well. Reviewing your complaint we see that there has been a lapse in our system. We have been working on this issue and are taking corrective measures, to ensure such issues are minimized and we provide a hassle free experience to our customers.
We understand that your experience using our service was not pleasant, as a token of apology we have added 10% of your booking fee as driving credits to your Zoomcar account. Which you can utilize for your future booking. Request you to kindly oblige and accept the same.
Once again, we apologize for the inconvenience caused. Please rest assured, the issue has been escalated to the concerned department to take appropriate measures to ensure that our vehicles are rechecked before handover. We hope we get an opportunity to serve you in future, so that we can provide you a great driving experience.
Appreciate your understanding in this regard.
Regards,
Zoomcar