Zoom Car — wrong charges levied by zoomcar jsps6xqd41

I have booked scorpio under booking id jps6xqd41, between 18 th aug 2019-22nd aug 2019, pickup from madurai and drop at chennai.
I want to register complaint on zoomcar for continuously harrassing me from 18th aug.
The sequence of event is as follows
1. Car allocated ka 51 aa7440, parking brake not working, i was told to take the car or get refund as they don't have any other car from madurai, condition of car parking brakes not working, so zoom car is giving car to customers which can cause accident and death to customers.
2. My reporting time to madurai was at 2.30pm, i reported at 4.30 so they had 2 hrs for arranging an alternate car, but no, they were happy to handover a car which did not had parking brake.
After waiting for more than 1.5 hrs, one customer dropped another car ka 51aa3474, and i was offered that car without any inspection. I could see all the tyres have worn out but i didn't have any other options except accepting that car.
3. The new car no. Ka51 aa3474, was not mapped in my booking id and none of the formalities could be done either by me or the madurai executive as through app we have already done the formalities for earlier alloted car ka51aa7440.
4. I informed the whole events to zoomcar call centre as well as dropped a mail on the subject on 19th aug 19, i was said all the formalities will be done in backend.
The only change that was done was change of car no., in booking id, even the opening odometer reading was mentioned wrong as 146695km, whereas the actual reading was 126695 km.
5. I called up call centre again on 19th aug to update them that i have entered puducherry and from there is will go to tirupati, the executive mr vijay said zoomcar will not pay for the puducherry state permit but they will reimburse the andhra pradesh state permit on submission of bills.
6. I was driving the car from tirupati to tirumala, it a hilly terrain and had a puncture of tyre, going by the condition of the tyre which were all worn out it was bound to happen, it was a shock for me when i tried to put the spare tyre though the jack, wheel wrench was there but extension bar was not there, i could not change the tyre and had to hire another car which cost me rs. 2000, will zommcar reimburse this amount, i am leaving the cost of tyre repair.

7. Car was handed over to zoomcar chennai aiport centre between 11.30pm-11.40 pm, on 22nd aug 2019, again neither me nor the local executive could close the trip as the app was not working.
I called up again to your call centre giving details of closing odometer as 127580km, again the excutive rahul arun assured me that all will updated with closing time of 11.30 pm of 22 nd august, i must have spoken to him between 00.00 am-00:20 am on this topic, and you can also see the gps location of the car at that time, it will be zoom car point at chennai airport, and the whole thing will reflect within 24 hrs.
7. Since even after more than 14 hrs of handing over the car the trip was open, again i mailed zoomcar on 23rd aug 2019, again i got a call from your no. [protected] and again i explained the whole story, after 19 hrs the trip got closed, and was again assured the trip ending date will be 22nd aug 2019, 11.30pm.

More surprises were waiting for me, after informing zoom car on time to time basis about the issues, zoomcar ending the trip from their back end after more than 19 hrs of handing the car, they had charged me a late penalty charges of 8646.
8. So i ago. Called your call centre on 24th aug 2019, call was handled by ms soniya amlor, explained her the story again, got same reply our backend team is working and the same will be updated within 24 hrs, she gave another surprise that i will not be reimbursed for the andhra permit, which was confirmed by mr vijay on 20th aug.
The best part, all this complaints is handled by outsourced call centre who does not understand the issues or maybe instructed that, not to understand so that customer gets haggled.

When i am asking them to connect me to company executives their answer is they are not authorised.
Even they are saying they don't have a escalation matrix of complaints, so we as customers are at mercy of zoomcar, they are only the lawyer and the judge to pass the judgement.
I have asked for all the cabin of mails which has been sent from their app, as they don't read mails sent to their register email id for customer care and all the call recording, they are not providing that also.

I had a horrible experience this time with zoomcar for go, i want refund of fuel-3010 and andhhra permit-2700, total 5710.