[Resolved]  Zoom Car — wrong cleaning fee of rs. 500 charges by car representative.

Address:	Lucknow, Uttar Pradesh, 226026
Website:	www.zoomcar.com

I booked zoom car and while driving vomit done by our children outside car that reflects on car outside morror.
So we cleaned that through water but some vomit atain left. So when we ended thw trip by delivered the car car representative asked us to pay 500 for cleaning that small marked vomit stain. We denied. Me and my wife then decided to clean it myself then we cleaned the side mirrors of car and even gate by ourselves and handed over the keys to car representative. Extraa 120rs cash i paid for deive charges and ended the trip by zoo m car and car representative asked ua to leave by saying that full and final settlement is done. Then i and my wife and childrens came back to our home and thwn what we saw that rude car rpresentative charged 500 as clean fee to us on zoom car app even after getting car cleaned by us. Around half an hour we cleaned the car but final result is fine 500 rs.

I raised this issue in zoom car support by writing complaint against that car representative but they don't listen to us. They just listen to his car representative.

I have proof as my wife. That rude car representative of zoom car clicked before cleaned car image and sended yo customer support of zoom car but he din't clicked the images of car after cleaning the car.
No body in zoo. Car support liatens to us.
Even i saw that with every customer that car representative charges cleaning fee as ra. 500 at the same place.
This is like a fraud doing by zoom car to customer.
First they give car for rent to drive then after that if car will be driven then dhool mitti will always be there on car.
No one is driving inside his house.
Then after ride complete. They vharge clean fee.
This time we have cleaned what all there on car by ourselves but this is wrong by zoom car that they charged to us.
Sir thay are doing what they want they do not respect customers.
They just charge what they think.