[Resolved]  Zoom Car — wrong damage penalty/ refund policy

Address:

122004

Zoomcar team,

I am naveen rana, my email id is [protected]@yahoo.com

I am consumer of zoom car from 3 months, on second time i had very bad experience of their refund policy and damage penalty.
I booked my one ride at 19.10.17 on deepawali. Booking id : jps6tbrdy : swift ldi from gurgaon. I had extended the ride twice and paid at the same time, which is understood. Although the car has multiples issue that was :-
1. Central lock was not working.
2. Stereo has issue.
3.ac has problem

Car given me 20 minutes delayed and told that car is going for re fuel. Zoom team can check this with their advisor.
So there no helpline number or complain option given by zoomcar.
So zero marks for this.

When i returned to drop location the person is too bad/poor for interacting with customer. He told me that car is damage from front bumper. I denied this but he was not understanding the things. These are not damage, only minor scratches are there. I had attached snapshot of these scratches which cost me 2000/- rupee. These types of scratches could be made by stones. Nobody can control, see in attached files. This thing hurt me a lot and worst exp. With this company.
My total refund was 1500/- (Fuel) + 5000 (Security) = 6500/- but get only 3046/-
We giving 5000/- rupee which is too higher as compare to other competitive companies to zoomcar..@
Worst exp. With this company...#

And also i have request how can delete my account and my documents from zoomcar app?
Either i will raise complain on consumer forum also.