[Resolved] Zoom Car — wrong km charges

[Resolved] Zoom Car — wrong km charges

S Shahnaz S

I have been charged invalid km 1960/- charges My booking Id is JPS6NLMYL I have completed the trip for 66kms for 90kms booking. How come u people can charge me like this. Is it the way to treat ur customers like this by adding them charges and harrising by calls and messages check my start and end pics which I UPLOADED below with details date and time. Remove invalid charges. +2 photos Was this information helpful? No (0) Yes (0)
Apr 18, 2020 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 17, 2020 Zoomcar Customer Care's response Hello Shahnaz, Greetings! We understand your concern here. We did check our GPS records and see that you have driven 245 kilometers in excess, hence you are billed as per the policy. Also, we see that the odometer images shared are mispresented. Regards, Appachu Zoomcar Mar 18, 2020 Updated by Shahnaz S The ending odometer pic which i uploaded in checklist list is incorrect one which is showing Trip A km not complete km reading so i have the correct complete end km reading with date and time i ended my trip plz check below Start km pic is Correct in checklist. Plz remove invalid charges as i only travelled 66kms ur charges are incorrect im having proof pics. Verified Support Mar 18, 2020 Zoomcar Customer Care's response Hello Shahnaz, We understand your concern here. The charge is levied only after the complete check, we are sorry we will not be able to waive off the charge. Regards, Ramya. S
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