[Resolved] Zoom Car — wrong pickup location

swati sree1

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

We have booked zoomcar (Jps629qj0) around 2:10 pm for pickup location - chocolate factory road, btm 1st stage. But when the booking is done the pick up location showed as airport which is like atleast 42 kms from btm. When we called the customer there was no proper response. She told that the car has to be picked up from airport at 2:30pm otherwise cancel the booking. We cancelled the booking at 2:27pm for which they deducted rs.1068 within 20mins of time and refunded rs.1067 which is really unfair. When we called customer service they denied to waiver the deduction which was done for no reason. They should not take the booking when you don't have car in the pick up location, giving a pickup location 40 km away doesn't make any sense and moreover taking cancellation charge for such a booking will make zoomcar loose its customers.

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Jul 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2018

Zoomcar Customer Care's response Hello Swati,

Greetings!

We understand your concern here, however, we see that the booking is confirmed based on the inputs received from your end. Kindly note, if the vehicle is not available at the entered location, the system will show the vehicles and locations in which it is available. You will have to check on it and confirm the booking.

As you are billed as per the policy, we will not be able to reverse the charges here.

Regards,
Appachu
Zoomcar