Zoom Car — wrongly charged for damage and cleaning fee

Address:

Bangalore, Karnataka

So disappointed by Zoomcar’s service.

10 days back i booked a zoomcar and picked it from Murugeshpallya. There were damages that I already marked on the app. While returning the car I forgot my packed meal inside the car. I couldn’t take it out as the car was already locked.

But disappointing is that they charged me 1000 rupees for a damage that only god knows when it happened in a trip that lasted only 5 hrs to airport. They also charged 1000 rupees cleaning fee for forgetting my packed meal. I could have accepted had I spilled the food.

I have been a fan of zoomcar. But disappointed this time.
Not expected from a self drive brand like zoomcar.