Zoom Car — Zap subscription car rental

Address:

Bangalore

I subscriped for zap car application wanted to rent a car due to some technical issues i couldn't able to process further after paying my subscription charges now the company is saying they cant refund my money as per there policies mentioned there is probablity to get refund if we haven't take car on rent before car delivery we can apply for refund and i appealed next minute of my payment of subscription charges which is 4999 which they denied to refund it's my hard earned money i cantacted them they are directly saying we will see after lockdown reopens it's to strange