[Resolved]  Zoom Car — zoom car charged me 7000 for the damage which was not made by me, it was already there when I received the car

Address:Chennai, Tamil Nadu, 600003

I booked zoom car for 25 hrs for the 1 st time, it was ford eco sport, there was some scratches and severe damages in the car when i received te car, i did take a video of that in the night when i got delivery... After that when i returned the vehicle they said that those damages areade by me and charged me 7000!!!... I sent them the video... But they are not accepting my argument just charged me this amount... I dont know what to do... Worst experience with zoom car... Why should i pay for the damage which was not made by me...
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Dec 16, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2019
Zoomcar Customer Care's response
Hello User,

Greetings!

We understand your concern here. We are sorry if there is any discrepancy in the charges. Please share the booking ID for us to have a check and assist you on the same.

Regards,
Imran
Zoomcar
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