[Resolved] Zoom Car — zoom car charges for extra km. | |||
I have been charged rs.5616/- for 62 km extra. This is not at all acceptable. I had received confirmation saying extra per km is rs.12/-. So total extra for 62 km should be rs.744/- Also i had paid rs.1000/- for fuel, for which i have already uploaded the bill in the zoom car app. I had deposited rs.3000/- and paid rs.1489/- booking amount. So, total cost of the car hire would be rs.2233/-. Instead of returning rs.3256/- they are asking me to pay another rs.1616/- which is direct cheating. If the right amount is not returned i will be going to consumer court. Was this information helpful? | |||
Jun 9, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support May 07, 2019 Zoomcar Customer Care's response Hello Srinivas, Greetings! We are sorry to know about the discrepancy in the billing. Please share your booking ID for our reference, we shall check on the billing issue and we will resolve the same. Regards, Sowmya | |||
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After lot of searching on the site, I found the brief invoice which say, number of KM is around 500, but I have only traveled 122 km totally. Looks like this is causing the issue. You can check the odometer readings I have uploaded in the App, while starting and after ending the trip.
Also you can check the GPS in the car to see how much I traveled in the car.
Greetings!
We did have a check and see that the charge levied has been reversed and we have levied the charge as per the driven kilometers.
The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.
Regards,
Ramya