Zoom Car — Zoom car not providing the promised service and being very rude to customers

Address:	560037
Website:	www.zoomcar.com

Vehicle: gla ka03ac2063 (Ka03ac2063) under the reservation confirmation number: jps6vh0co

Reservation begins: 23/04/16 03:30 pm
Reservation ends: 23/04/16 06:30 pm

I arrived at my pick up location (Forum mall bangalore) at 03:35 pm, i was being informed by the supervisor shasi that the car in not ready (Very rude), as the car was puncher. I wait there for a while and i requested for the car availability again, the answer from the supervisor shasi was "please call the customer care", the attitude and the rude behavior shown by the executive was like, he owns zoom car and i am taking his car without paying him. So, i called the customer care and informed them about my issue. The customer care executive kept me on hold for about 10 mins and said that i will get call back for this issue within 10-15 mins.

Meanwhile, my friend who accompanied me to pick the car reached out to the supervisor shashi, as it was almost an hour we were waiting for car. The supervisor does not have any manners of how to talk to a lady and he shouted at her to call the customer care. This was the breaking point for me when i called the customer care again. After being in call with them, telling the entire story which i told at the first call again, they provide an alternative care after about an hour on waiting and putting up with the supervisor’s attitude.

Vehicle: ciaz (At) ka51c4783 (Ka51c4783) reservation confirmation number:jps6vh0co.

Reservation begins: 23/04/16 03:30 pm
Reservation ends: 23/04/16 06:30 pm

Now the questions:

Why was i not informed about the non-availability of the car before i arrived at the pickup location?
Why there was no alternative provided, after realizing that the booked car in not available?
What is the role of the pickup location supervisor, other that telling "please call the customer car"?
Why am i charged for gla, when the alternative was ciaz?
Why am i charged from 03:30 pm to 0630 pm, when the car was given to me on 04:30 pm?
Who gives authority to mark the timing of the car rental from 03:30 pm - 08:30 pm?
Why i have not got the call back from the customer care executives till now?
Does zoom car has any regulation for the field supervisor’s on how to behave with customer? When they are talking to ladies?

This is just out of the normal question:

Is the zoom car company owned my pick up executives? If not, then why are they so rude, as if i am taking their car for free of cost?
I would be more than happy if zoom car is able to answer my queries and revert back to me at the earliest.