[Resolved] Zoom Car — zoom car - pedl / unable to end the trip / pathetic app ui and support service, very irritating

gautam_301

from Bengaluru, Karnataka

Address:	560071
Website:	www.zoomcar.com

Hi team,

I booked a cycle 3233463 stationed at my office location & used it for around 7 -8 minutes, but unable to end trip stating "retry", which also shows the same message for next 2 hours. I am being charged for another 2 hours ride as well. I have already opt for 99 rs per month subscription because my usability is even less than an 1 hour in a day. Could you please assist in ending this trip as this is still going on. Kindly have look on issue and help resolving on priority.

Cycle number 3233463
Name - ankit
Area - domlur

+3 photos

Was this information helpful?

No (0)

Yes (0)

Dec 5, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Zoomcar Customer Care's response Hello Gautam,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions.

Regard
Wasim
Zoomcar