[Resolved] Zoom Car — zoom car refund of fuel not initiated and no response through emails or customer support

RohitReddy

from Bengaluru, Karnataka

Address:

560048

My booking id is jps66omzo. I have made a booking from 23rd nov to 26th nov 2019.
I have completed all the procedures in time and submitted the vehicle in time.
My booking includes the fuel cost. The fuel was only 13 percent when the trip started. We drove around 705 kms and i uploaded all the fuel bills which we filled during our trip.
It has been 10 days and the zoomcar didn't even initiate my refund.
I have sent more than 10 emails. I am trying to contact them every day from the closure of my trip. There is only a auto response from the emails i sent.
All the customer support lines say the executives are busy and never attend my call.
They never replied to my emails.

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Dec 7, 2019

Complaint marked as Resolved

Finally, They answered on the Customer care helpline and resolved the issue. It would be better if the zoomcar could respond faster.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Zoomcar Customer Care's response Hello Rohit,

Greetings!

Thank you for notifying us. We have noted your feedback, we will have a check and we will resolve the issue faster.

Regards,
Ramya. S