Zoom Car — zoom car refund pending for more than 40 days

Its been nearly 40 days i cancelled my booking and didn't receive the refund yet. I see there are many other cases like this. I need to get the refund of 27000 rs. This is very huge money for me. Its really very bad customer support by zoom. They need to at-least address this issue and need to give a confirmation on whether we are going to receive the money or not.