[Resolved] Zoom Car — zoom home delivery - unethical behavior

ezhaivendan

from Delhi, Delhi

Address:	XXXXXX
Website:	www.zoomcar.com

I have booked the zoom car(ID: JPS64UCJU) on 14th Aug at 4 pm. But I was not getting a zoom car my expected time. It will reach around 6'o clock. I was getting a lot of frustrated at that moment. Whenever I called zoom car customer service, they said within 5 mins it will reach your place. 4.15pm to 5.40pm I did get same 5 mins answer from your services. The same 14th morning I did a mistake in booking(ID: JPS64U7GZ) instead of 14th I did book 21st. So I cancelled that trip and zoom services deducted 200 rs immediately. Zoom Service What do you have the plan for your mistakes?

Was this information helpful?

No (0)

Yes (0)

Sep 29, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our sincere apologies for the inconvenience caused during your reservation. This is definitely not the experience we aim to provide to our customers.

We have added the necessary amount to your Zoomcar wallet as a driving credit. You can use for your future booking and there will be no validity.

Regard
Wasim
Zoomcar